There are many details that go into planning a party. I offer professional, reliable, quality entertainment. I want you to be 100% satisfied. But even more than that, I want you to be delighted (and I expect that you will be), so I give the following service guarantee to every customer:

• The volume will be set to appropriate levels at all times. During cocktails and lunch/dinner, I play music softly enough so that guests can carry on conversations without having to shout. When it's time to dance, the music is made louder, but not painfully so. Usually I am right on the money with my volume settings, but if you should ever find it to be either too loud or too soft, tell me and I’ll adjust the volume level to your preference.
  
  
• I will arrive on time. My equipment will be set up, tested, and sound checked before your guests arrive.
  
  
• I will be dressed appropriately. I dress to please. Your event may require formal tuxedos, or, you may prefer me to be dressed semi-formal, or casual. If you are having a themed party, a costume may be the proper attire. Whatever the event, I will dress appropriately. There is never an added fee for formal attire.
  
  
• I will act professionally. I won't drink alcohol or smoke before or during your event. I will treat you and your guests with professional courtesy. When children are present, I will work hard to keep objectionable lyrics out of my show and keep it "family-friendly."
  
  
• I will coordinate with you and your other event professionals (i.e., banquet manager, photographer, videographer) to ensure that your event flows smoothly and all of your special memories are recorded on film.
  
  
• I will use only professional and well-maintained equipment. Your party will NEVER have to end early due to equipment failure. My high quality sound systems include professional brands, such as Denon, JBL, Apple, Sony, Yamaha, Sennheiser, and Shure. My speakers are elevated on stands to project the sound above the crowd, not into them. Proper speaker placement allows coverage of a large area without having to crank the volume to excessive levels. All equipment is rack-mounted, concealed behind a black booth facade, and appears attractive. Through my sound processors, you can be assured that the sound system will be adjusted to the acoustics of your room.
  
  
• Your event will receive my full attention. You deserve nothing less.
  
  
• You are entitled to receive a personal entertainment consultation carefully covering all the details of your party. Whenever possible the consultation will be held at least one month prior to the event. If you can’t make it to my office, we’ll do it by phone/fax/email. This allows us to organize and personalize your party in advance, and prevents the headaches of having to make last-minute decisions at the reception. To ensure that no details are lost, I will help you fill out one of my party planners.
  
  
• I am always available to discuss details of your event by telephone, fax, or email. I will give you my cell phone number so that you can quickly reach me in an emergency. The week of the event I will check back with you to make those last-minute confirmations.
  
  
• All conditions on your contract will be fulfilled.

I take great pride in my work. I strive to make each performance my best. Whether playing for a large formal gathering or a small backyard party, I treat every event with the professional courtesy and attention that it deserves.